Refund policy

Returns, Cancellations & Damaged Products Policy

Last Updated: September 7, 2026

At BLANC White Label, every production order is made specifically for you. Because our products are made to order, our return and cancellation policies are different from those of a traditional retail store.

Cancellations

Orders may be canceled before they enter production.

Once an order has entered production, it can no longer be canceled, changed, returned, or refunded. Production may include ordering or allocating materials, preparing formulas, filling products, printing or applying labels, assembling packaging, or other work associated with completing your order.

If you need to make a change to an order, please contact us as soon as possible at blancwhitelabel@gmail.com. We’ll do our best to accommodate changes that can reasonably be made before production begins.

Returns & Exchanges

Because BLANC products are made to order, all production orders are final sale once they enter production.

We do not accept returns or exchanges for change of mind, excess or unsold inventory, changes to your branding or business, or other circumstances unrelated to a defect, damage, or error attributable to BLANC.

Damaged, Defective or Incorrect Products

If we made a mistake, we want to make it right.

Please inspect your order when it arrives and contact us promptly if products are:

• damaged during shipment
• defective
• incorrect
• missing from your shipment
• materially different from your approved order due to an error by BLANC

Please email blancwhitelabel@gmail.com with your order information and photographs showing the issue. We may request additional photographs, packaging, batch information, or product samples so we can determine what happened.

Once the issue has been reviewed and confirmed, BLANC may replace the affected products, correct the order, issue a credit, or provide a refund, depending on the circumstances.

Natural Product Variations

Many BLANC formulas contain botanical, naturally derived, or minimally processed ingredients. Minor variations in color, scent, texture, viscosity, or appearance may occur between batches and are not necessarily considered defects.

We work to maintain consistent product specifications while recognizing the natural variation inherent in some cosmetic ingredients.

Client-Supplied Packaging & Materials

If you provide or independently select packaging, labels, closures, applicators, or other components, BLANC cannot guarantee their compatibility with a formula unless compatibility has been evaluated and approved by BLANC.

Problems resulting from client-supplied or independently selected components are not considered BLANC manufacturing defects unless otherwise agreed in writing.

Samples

Samples are provided for evaluation purposes and are not eligible for return or exchange.

Please evaluate samples carefully before approving a formula for production. Minor differences between samples and future production batches may occur, particularly with naturally derived ingredients.

Shipping Issues

If an order arrives visibly damaged, please photograph the shipping carton, packaging, and affected products before discarding anything. This documentation may be necessary for us to investigate the shipment or submit a carrier claim.

For packages marked delivered but not received, incorrect addresses, carrier delays, or other delivery-related issues, please contact us so we can help determine the appropriate next steps.

Contact Us

Questions about an order, cancellation, return, or damaged product can be directed to:

BLANC White Label, LLC
1200 Diamond Cr.
Lafayette, Colorado 80026
blancwhitelabel@gmail.com